Privacy policy

Who we are

ProplexAds is a trading name of PROPLEXADS MEDIA - F.Z.C, a free zone company licensed in Ajman Free Zone, United Arab Emirates, Office C1-1F-SF4264, Ajman Free Zone C1 Building. We decide how the personal data described here is used. Questions about this policy go to amaan@proplexads.com.

What we collect

Appointment requests and messages: your name, company, business email, phone number (optional), whether you are an advertiser or a publisher, your Microsoft Teams or Telegram username, your message and the page you came from. Advertisers also give a monthly budget range and business type; publishers give their websites, apps or domains, monthly visits, countries and traffic types.
Accounts: your name and email address, whether you signed up as an advertiser or a publisher, and the ways to reach you that you give: a mobile number, a Telegram username or a Microsoft Teams address. Advertisers can also give a monthly budget range. Passwords are stored by our authentication provider as a one-way hash; sign-in codes are sent to your email.
Email updates: your email address when you subscribe in the footer.
Publisher applications: your name, email, company, messenger handle, the websites, apps or domains you list, traffic types, monthly visits, countries and your message.
Support chat: the messages you send, the page you were on and, if you ask to talk to a person or leave a message, your name and email.
Booking an appointment: bookings are handled by Calendly, which receives the details you enter in the booking window.
Analytics (only if you accept): pages viewed, device and browser type, approximate location and how you arrived, collected by Google Analytics and/or Meta Pixel when we have them switched on.

How we use it

To reply to your enquiry, review publisher applications, and prepare for and hold appointments.
To answer your questions in the support chat and pass the conversation to a member of our team when you ask.
To give you access to your account and keep it secure.
To send the updates you asked for. You can unsubscribe at any time.
To understand how the website is used and improve it, if you accept analytics cookies.
To keep records we are required to keep by law.

Where the EU or UK GDPR applies, we rely on your consent (analytics and email updates), steps you ask us to take before a contract (enquiries, applications and appointments), our legitimate interests (running and securing our business and website) and legal obligations.

We use service providers that process data on our behalf: Supabase (database and sign-in), Netlify (website hosting), Resend (sign-in and account emails), Calendly (call booking), our AI provider (chat answers and summaries, when switched on), and Google and Meta (analytics, only after you accept). We do not sell personal data. These providers may process data outside the UAE; we use providers that apply appropriate safeguards.

Support chat

The chat assistant answers from the information on this website. If you ask for a person, your conversation and the details you give are shown to our team so they can reply. Chats are kept like enquiry records and can be deleted on request. If we switch on AI-written answers, your chat messages are also sent to our AI provider to create the reply; they are not used to identify you. Some AI providers keep messages for a limited time, and on free plans a provider may use them to improve its services, so please don't share sensitive personal information in the chat. To prevent misuse, we count AI answers per network (IP) address and delete those counts after two days.

So that everyone on our team can follow an enquiry, we may also ask our AI provider to summarise a conversation with you, in this chat or one you have with us by Telegram, WhatsApp or email. Email addresses and phone numbers are removed before the text is sent, and the summary is kept with your enquiry record.

Telegram chats

When you message us on Telegram, the messages in that chat, yours and ours, can reach our team's tools through a bot connected to our Telegram account with Telegram Business. We keep them in our database (Supabase) with your Telegram username and name, so that the team can read the conversation with your enquiry and summarise it as described above. Only messages sent after the bot was connected are received, and we choose which chats it can see. Telegram's own privacy policy covers how Telegram handles your messages. Ask us and we delete the messages we received.

How long we keep it

We keep enquiry records for as long as we need them to respond and to manage our business relationship with you, then delete or anonymise them. Accounts are kept until you ask us to close them. Email subscriptions last until you unsubscribe.

Your rights

You can ask us to give you a copy of your personal data, correct it, delete it, restrict or object to how we use it, or withdraw consent you have given. Email amaan@proplexads.com and we will reply within 30 days. You can also complain to the data protection authority where you live.

Cookies and browser storage

Essential storage keeps you signed in and remembers your cookie choice. Analytics cookies are only set after you choose Accept in the cookie banner, and only when analytics is switched on for this website. You can change your choice at any time with .

Children

Our services are for businesses. This website is not aimed at anyone under 18.

Changes to this policy

If we change how we use personal data, we will update this page and the date at the top.